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FAQ

Return policy

We want you to be happy with your purchase. If you receive an incorrect, damaged, defective, or incomplete item, please contact us within 7 days of delivery.

Eligible Returns

You may request a return or exchange if:

  • You received the wrong product, color, or variant.
  • The item arrived damaged or defective.
  • An item is missing from your order.
  • The product received is significantly different from the product shown on our website.

Return Conditions

  • Items must be unused and unworn.
  • Items must be returned in their original packaging.
  • Jewelry must be returned in the same condition in which it was received.
  • Please provide your order number and clear photos/videos showing the issue.
  • We may inspect the item before approving a return or exchange.

Non-Returnable Items

Returns are not accepted for:

  • Items damaged after delivery due to misuse or improper handling.
  • Worn or altered jewelry.
  • Items without their original packaging.
  • Change-of-mind purchases, unless specifically stated on the product page.
Shipping

Delivery Time

Orders are typically delivered within 5–7 business days after the order is confirmed.

Delivery times may vary depending on your location, courier availability, weather, holidays, or other circumstances beyond our control.

Order Processing

Orders are processed after confirmation. You may receive order and delivery updates through the contact information provided at checkout.

Important

Please make sure your delivery address and contact details are correct before placing your order. We are not responsible for delays caused by incorrect or incomplete delivery information.

For any questions regarding your order, please contact our customer support team.